VIII Annual Convention

How to develop high value-added service exports

25-26 October

Santo Domingo, Dominican Republic



The Latin American Association of Service Exporters is pleased to invite you to participate in the VIII Annual Convention: “How to develop high value-added service exports” to be held on October 25th and 26th in Santo Domingo, Dominican Republic.

The event, co-organized by ALES, CEI-RD and CSRD, is a key opportunity to propel Latin America’s position in the services sector.

It will be a unique scenario in which, besides knowing the last trends in the market, there will be the opportunity to identify business and investment opportunities in the sector, and do networking with the main CEOs and leaders of international level.





It is expected that more than 300 service companies of the region and key world players of the United States and Europe attend the event, as well as delegates of 17 countries, Export and Investment Promotion Organizations, Chambers of Commerce and Exporters Associations.

“This Summit is very relevant as today’s challenge consists of the ability of Latin American countries to create more globalized and competitive economies. This means taking advantage of the opportunities offered by the services trade in terms of growth, employment generation, development, and, of course, strengthening of our bonds.”

Michelle Bachelet

Ex-President, Chile
Ales 2016, Sixth Annual Convention


Organized by



The event will take place on Thursday, Oct 25 with a full-day speakers program and Business Meetings on Friday, Oct 26. Attendance is free of charge, but registration is required.


8.30 - 9.00 Registration
9.00 - 9.30 Opening Ceremony
9.30 - 10.30 Which are the capacities to develop service exports with high added value?

The global services sector has become one of the most dynamic segments of international trade, both for enhancing value creation in the global economy and for its impact on the quantity and quality of jobs created. It is essential to know which are the capacities, ecosystems and legal frameworks that must be promoted in order to evolve the sector into an icon of growth and development. Insights on the public policies aimed at promoting service exports with high added value, either through the promotion of SMEs and / or the attraction of FDI in the sector.

10.30 - 11.30 Which are the most successful policies to correct the HR gap in STEM education?

Knowledge-intensive services are one of the fastest growing sectors. Nevertheless, one of their most important challenges is the availability of qualified HR, which is caused by the drop in the number of graduate students in STEM careers, in developed and developing countries. Learn about the experience of leading countries in the implementation of policies and instruments capable of improving STEM education as a way to achieve economic development.

11.30 - 12.00 Coffee & Networking
12.00 - 13.00 Which sectors and markets offer the best opportunities for the region?

Several multinationals take advantage of multisourcing to develop and / or acquire part of their activities and / or processes in the region, at the same time many local companies export their services to remote locations, and even some dare to sell directly to end customers. Analysts and front-line entrepreneurs will discuss about the activities and regions with the highest growth expectations within the upcoming years; the most appropriate strategies to reach this demand; and how should Latin America position itself in front of the leading countries in service exports.

13.00 - 14.30 Lunch
14.30 - 14.45 Which are the keys to being successful in service entrepeneurship?
14.45 - 15.30 How does the 4th Industrial Revolution impact the BPO sector?

The 4th industrial revolution is characterized by technological advances and its link with the cognitive aspect, which affects all aspects of human life. Robotics and artificial intelligence extend to different sectors of the economy generating impacts, both in productivity and in employment. Business leaders and public policy actors, who face these challenges every day in the Business Process sector, will share their experience and discuss how the region can take better advantage of these trends.

15.15 - 18.00 How to obtain financing and be successful in the creative industries sector?

The creative industries, also known as Orange Economy, is integrated by a wide spectrum of activities like videogames, audiovisual, music, design, among others. The sector has the capacity to generate income (USD 124,000 million) and employment (1.9 million people) in Latin America and the Caribbean (IDB, 2015), provide value to improve the productivity of other sectors of the economy, as well as how to promote regional identity. The incentives to be part of this dynamic sector are high. In any case, the challenges to overcome to be part of the club of the successful ones are also important, being one of them how to access financing. Experts and leaders who have an active role in financial support, will make known the available instruments, as well as the ways to access them.

15.30 - 16.15 Which are the challenges of the Digital Economy for the insertion in global value chains?

As consumption in the Digital Economy increases, the amount of information generated grows, which entails the challenge of sending, protecting and transferring data in real time, as well as the availability of telecommunications channels. It is crucial to understand how leading companies consider facing these challenges to achieve their insertion in global value chains.

16.15 - 16.30 Coffee & Networking
16.30 - 17.15 What opportunities does the Global Health sector offer to the region?

Artificial Intelligence, 3D printing and simulation models are impacting seriously the global health sector. At the same time, William Baumol in “The Cost Disease”; considers it, as other personal services, “stagnant”; because costs increase more than inflation, which is the result of the difficulty in reducing the amount of work necessary to produce this type of services. In this framework, different emerging countries, from Asia and Latin America region have managed to provide health services for foreigners with success. Specialists will discuss strategies to promote this sector that will have more and more attention in the near future in budget of consumers and governments.

18.00 - 18.00 Closing words



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Santo Domingo is a popular destination, so be sure to secure your accommodations as quickly as possible to prevent hassle and reduce costs.

El Embajador Royal Hideway Hotel

Hotel El Embajador
Avenida Sarasota 65 Ensanche



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